I believe this is a scam they are running. I have been reading other guests reviews experiencing the same issue. Gave our info requesting a manager contact us. Asked to speak to a manager- none were on duty. We kept telling him WE DID NOT SMOKE IN OUR ROOM. He said we signed the form at check in stating a charge of 350.00 would be incurred if you smoke in your room. I asked what sensor because I was confused and he said a sensor at the front desk. He kept saying a sensor went off and he already charged our card 350.00 for a cleaning fee and if it went off again they were kicking us out. He refused to come into our room as requested by us, because our room did not smell like smoke. He was very rude and insulting when we stated we did not smoke in our room. Front desk accused us of smoking in the room. We were awoken in the middle of the night by front desk and another man. We had a free room due to previous stays. Barcelo Bavaro Palace All Inclusive Resort.Melia Punta Cana Beach Wellness Inclusive - Adults only.

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